Amtrak Crew Quarters
Product
Interior Design
Industry
Transportation
Year
2026
Role
I jointly led the user research, including on-site Amtrak observation and conductor interviews, defined the emotional framework we designed around, and drove ideation for the spatial layout, privacy system, and storage architecture. I contributed to full-scale prototyping and owned the final CAD & visualization.
Credits: Kylea Assayag-Nodine, Megan Almquist
Current train cars lack the necessary accommodations to account for the daily needs of the conductors. This concept provides conductors with a functional, supportive environment, demonstrating that a better passenger experience begins with supporting the crew behind it.
An Unsupported Workforce
No Place for the Crew
After riding Amtrak to conduct initial research, interviewing the conductors revealed an unexpected problem; conductors have no space or amenities of their own. This results in the conductors needing to occupy space in the cafe car, creating a point of tension between conductors and passengers.
Understanding the Conductors Role
Conductors are the glue that holds the commuter rail experience together. Despite high daily demands, they lack basic amenities, remain constantly exposed in shared spaces, and are forced to adapt to these conditions.
The Root of the Problem
Our Approach
Because the conductors we interviewed spoke so strongly about the emotional impact of their working conditions, we chose to frame our approach around emotion rather than function alone. By addressing pain points throughout each step of their day, we sought to replace negative feelings stemming from poor accommodation with positive emotional experiences tailored to different moments in their shift.
Experience Drivers
Four design objectives based on the emotional and physical needs gathered from conductor interviews to create an improved work experience.
Ideation: Footprint, Flow, and Privacy
Early ideation focused on the spatial footprint, user flow, and levels of privacy; both among crew members and between crew and passengers.
Ideation: Testing Space at Full Scale
Rapid prototyping inside a to-scale train chassis, and CAD-to-VR workflows enabled validation of the space’s size (surprisingly spacious) and informed refinements to movement flow and workstation scale.
Ideation: Refined Prototype
A refined to-scale prototype allowed us to optimize privacy and explore storage solutions.
Ideation: A Focused Interview
In a focused interview, we learned conductors carry more than expected: overnight luggage, a grip bag, backpack, and lunchbox with three meals, requiring secure, non-exposed storage. This insight refined our storage approach and confirmed that the workstations and dividers effectively balance privacy and social interaction.
Ideation: Final Layout & Adjustments
Tall cabinets at the ends of the desks store work items, keeping operations to one side of the space. Opposite, three key-locked drawers provide personal storage for up to three crew members, each fitting a carry-on suitcase. All storage is accessible only to conductors.
Crew Quarters
A Space Designed to Support Daily Operations
Now, upon arrival, the crew feels prepared and confident, knowing they have a dedicated space that supports focus and productivity.
Secured Storage
Locked personal storage with open-sided drawers allows for easy placement and removal, providing a sense of relief in knowing their belongings have a dedicated and secure home.
Crew Workspace
Three individual workstations, separated by semi-transparent dividers, support both focused solo work and collaboration among crew members. Equipped with charging stations, dedicated space for reporting tasks, and easy access to personal essentials, the workspace helps conductors stay productive while enjoying the journey.
Equipped for the Workday
Conductors expressed a desire for a dedicated “crew hub” to support coordination and preparedness. The redesigned crew quarters now include a PA system, climate control, and a live train head-view feed to keep crews informed and equipped. Full-length storage cabinets securely consolidate tools and personal items, while water on tap supports hydration throughout the shift.
A Moment of Reprieve
The redesigned crew car now includes kitchenette amenities, giving conductors a private space to store, heat, and enjoy meals. What was once an exposed and unrelaxing experience is transformed into a moment of reprieve and rest during their shift.
Percieved Accessibility
Fluted semi-transparent glass balances two needs: privacy for conductors and reassurance for passengers. It preserves the visibility of conductor silhouettes to signal presence and control, while maintaining a private working environment.
Lighting for Focus and Comfort
Indirect cove lighting provides soft ambient illumination, while focused task lighting is directed onto key work surfaces where it is needed.
